For items purchased from youngsoles.com.au please fill out the form enclosed with your order including the order number and return to:
Young Soles Australia
24 Cross Street
Brookvale NSW 2100
For items purchased from one of our stockists please contact the store.
Full priced items are refundable within 14 days of purchase with shipping at the customer’s expense.
For change of mind we will exchange or accept returns within 14 days of purchase with shipping at the expense of the customer. Items must be returned in original condition and packaging, this includes the box and inner packaging. Please make sure you try on your shoes on a carpeted area. We will not accept returned shoes that are marked on the sole. The condition of the product is left to the discretion of Young Soles Australia.
Sale items: all non-refundable but we are happy to exchange within 7 days, shipping at the customers expense. Sale items purchased with a discount code, coupon or flash sale are considered FINAL SALE and are not eligible for an exchange or refund.
Final sale items may not be returned or exchanged.
All exchanges and returns must be pre-arranged within 14 days of purchase and on sale items within 7 days. For more information please contact firstname.lastname@example.org