Should you have any queries regarding sizing, fit, product styles or any other questions about the Young Soles Australia ranges? Our team is happy to help. Please contact us at firstname.lastname@example.org or +61 2 9939 4937
All pricing is given in Australian Dollars (AUD) and includes 10% GST. Salt Water Sandals Australia reserves the right to change pricing at our discretion and without notice.
For items purchased from one of our authorised stockists, please contact the store of purchase.
For items purchased from www.youngsoles.com.au please fill out the form enclosed with your order, including the order number, and return to:
Young Soles Australia
24 Cross Street
Brookvale NSW 2100
Full priced items: incorrect sizes may be exchanged on one occasion within 14 days with shipping at the customer’s expense.
For change of mind returns we will exchange or accept returns within 14 days of purchase, with shipping at customer’s expense. Items must be returned in original condition and packaging (including the original box and inner packaging). Please make sure you try on your shoes indoors on a carpeted area – we will not accept returned shoes with marks on the sole. Returns must be in a saleable condition. Assessment of this is at the discretion of Young Soles Australia.
Sale stock: is non-refundable, but we are happy to exchange within 7 days of purchase with shipping at the expense of the customer. Please read return policy page for final sale items, as these are non-refundable and come with extra terms and conditions.
All exchanges and returns must be pre-arranged within 14 days of purchase and on sale items within 7 days. For more info please contact email@example.com
Faulty Items and Damages
The manufacturer of Young Soles Australia offers a guarantee for one year against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. We will replace products we determine to be defective with an identical item and size or a substitute of similar value should the style/colour no longer be available.
For items you believe to be faulty please send images of the issue, your order number and contact details to firstname.lastname@example.org
Claims for items purchased 12 months or more prior to the claim are considered outside the faulty claims period and will be processed at Young Soles Australia’s discretion. Young Soles Australia will cover shipping on faulty items.
Sandals purchased from one of our registered stockists will be considered with an official receipt or bank statement.
Young Soles Australia does not authorise sales via external marketplaces, including eBay and Facebook (including Facebook pre-owned pages). Shoes purchased via these outlets will not be considered for replacement.
Please note Young Soles Australia reserve the right to reject returns or exchanges at our own discretion. In any instances where your item is not accepted, it will be returned to you. Shipping and handling charges are non-refundable, unless the item is faulty. While Young Soles Australia offers a flexible returns policy, frequent returns are closely monitored. Excessive returns by a single customer will be flagged.
For any questions or concerns regarding returns or exchanges, please contact us via email@example.com or +61 2 9939 4937
The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Young Soles Australia and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. Young Soles Australia reserves the right to change any detail on the website at any stage, including prices.
You must comply with all proprietary and copyright notices on this Site. This Website is owned by Young Soles Australia and its associates, and subject to copyright. The information on this Site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia). All images displayed on www.youngsoles.com.au are subject to copyright and must not be copied or used without our permission. Any breach of copyright will result in appropriate action being taken where necessary.